Amazon Seller Help Center

Getting started is easy! Simply sign up for a free 21-day trial - no credit card required. Once registered, connect your Amazon Seller Central account using our secure OAuth process, and your data will begin syncing within minutes.

Our free trial lasts 21 days and includes full access to all features. No credit card is required to start, and you can cancel anytime if you decide SellerLegend isn't right for you.

SellerLegend supports all major Amazon marketplaces including USA, Canada, Mexico, UK, Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Belgium, Japan, Australia, India, UAE, Saudi Arabia, Turkey, Singapore, and Brazil.

Yes! All plans support multiple Amazon seller accounts. You can connect and manage all your accounts from a single SellerLegend dashboard, with consolidated reporting across all marketplaces.

SellerLegend syncs your order data every 30 minutes. Other data refreshes on its own cadence depending on Amazon's API — finances every 1–3 hours, inventory every 8 hours, currency rates every 6 hours, listings twice a day, feedback daily, settlements weekly. PPC reports refresh on a 30-minute snapshot cycle.

Our profit calculations are extremely accurate because we factor in all Amazon fees (referral fees, FBA fees, storage fees), your Cost of Goods (COGs), PPC spend, refunds, reimbursements, and promotions.

Yes! SellerLegend provides comprehensive PPC analytics including ACoS, TACoS, campaign performance, keyword analysis, and ad spend tracking.

Our inventory management includes stock level monitoring, low-stock alerts, days of supply calculations, reorder quantity and purchase-date recommendations from your sales velocity, and FBA shipment tracking.

SellerLegend re-checks your listings against Amazon twice a day and detects changes to titles, bullet points, descriptions and images. You receive automatic notifications when changes are detected, and a full timestamped history lets you compare the before and after.

Your plan is based on your average monthly order volume over the previous 2 months. If your volume increases or decreases, your plan automatically adjusts.

Yes, you can cancel your subscription at any time with no cancellation fees or long-term contracts.

We accept all major credit cards (Visa, MasterCard, American Express, Discover). All payments are processed securely through Stripe.

Currently, we offer monthly billing for maximum flexibility. Contact us if you're interested in discussing annual options for high-volume sellers.

Yes. We use TLS 1.2+ encryption in transit and AES-256 at rest via AWS KMS, with Cloudflare WAF and AWS GuardDuty for threat detection. Authentication to Amazon uses OAuth 2.0 — we never see your Amazon password. Access is governed by MFA and least-privilege controls with quarterly recertification, and we commit to a 24-hour breach notification SLA. We don't sell your data and don't share it for marketing — see our Sub-Processors page for the full list of vendors we use to deliver the service.

We retain your historical data for as long as you maintain an active subscription. When you first connect, we import up to 18 months of historical order data from Amazon (capped by what Amazon's SP-API exposes for your account).

Yes! All data can be exported to CSV or Excel format. You can export reports, transaction data, inventory information, and more.

Direct integrations with accounting platforms like QuickBooks and Xero are not currently available. You can export data to CSV/Excel for any accounting system, or use our REST API to build a custom sync.

Yes, API access is available on Professional and Enterprise plans. Our REST API allows you to access your data programmatically.

If your data isn't syncing, first check that your Amazon account connection is still active in Settings. If the connection has expired, simply re-authorize and your data will resume syncing.

Ensure you've entered your Cost of Goods (COGs) correctly for all products. Also check that shipping costs and any additional expenses are configured.

You can reach our support team via email at [email protected]. We respond to all inquiries within 24 hours on business days.