Refunds & Reimbursements

SellerLegend's Refunds & Reimbursements tracker brings every refund and reimbursement event Amazon emits into a single, structured view. The system reads each refund event Amazon settles, marks claimable refunds that have not yet been submitted to Amazon as Eligible, and computes a Reimbursement-to-COGS ratio so you can see at a glance whether the amount Amazon paid is consistent with what you actually invested in the unit. Track customer return rates by SKU to spot quality issues, listing mismatches, or products that consistently disappoint buyers. Analyze return reasons provided by customers (defective, not as described, unwanted, better price found, etc.) to improve product descriptions and reduce future returns. Monitor disposition status for every return — sellable, unfulfillable, reimbursed, or disposed of — so you know exactly what happens to each unit after Amazon receives it. When you decide to escalate a case to Seller Central, SellerLegend prepares a formatted case template with the relevant order, shipment, and reimbursement details ready to paste into the Amazon support form, so submission is a quick copy-paste rather than another spreadsheet exercise. Historical reimbursement tracking shows total amounts settled, eligible and pending, so you can see the steady-state contribution of refunds to your P&L. The product surfaces what Amazon emits and flags what is claimable; deciding which cases to escalate, and the actual case submission, remain yours.